SFTP service for member reporting - update

Further to circular no 3323 about our Secure File Transfer Protocol (SFTP) service for member reporting, we are pleased to report progress on improving the performance of the service. We have worked with those members showing the highest usage to look at their needs and adjust polling to an appropriate level. This has already reduced the load on the service, and initial feedback received on the connection speed and success rate has been very positive.

Please continue to be advised that even the most frequent reports are only refreshed every five minutes and for other reports we would expect polling to be considerably less frequent. To clarify, “polling” refers to the initiation of a request for data from LCH.Clearnet by your technology infrastructure.

We continue to monitor the service closely and to work with members. In addition we are pursuing technical improvements that will reinforce our ability to maintain a high standard of service.

Our Technology and Client Service teams are available to work with your teams to provide further detail and assistance if required. Please contact your usual LCH.Clearnet business representative.